Privacy Policy

Last Updated: 29 September 2026

At Abstech Solution ("Abstech", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you provide when using our website:

https://abstechsolution.co.in/

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

By using our website or submitting information through our contact or diagnostic forms, you acknowledge the practices described in this Privacy Policy.

1. About Abstech Solution

Abstech Solution provides technology and business automation services, including:

• Custom web application development
• Business process automation
• System modernization
• Cloud hosting and application support
• AI and smart automation
• Business workflow solutions
• Lead and customer management solutions
• WhatsApp and other business integrations

2. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website.

Information submitted through our forms

Our forms may collect:

• Name
• Business name
• Mobile number / WhatsApp number
• Business type
• Description of the business problem or manual task you want to automate

Technical information

When you visit our website, certain technical information may be automatically collected by our hosting provider, analytics tools, security services, or other website technologies. This may include IP address, browser type, device type, operating system, pages visited, approximate usage information, date/time of access, referring website, and basic diagnostic/security information.

3. How We Use Your Information

We may use the information we collect to:

1. Respond to enquiries.
2. Contact you regarding a requested consultation or diagnostic call.
3. Understand business requirements.
4. Assess requested automation or software solutions.
5. Provide quotations, proposals, or project information.
6. Communicate regarding our services.
7. Improve our website, services, and user experience.
8. Maintain website security and prevent abuse or fraudulent activity.
9. Maintain records necessary for business, accounting, legal, or regulatory purposes.
10. Provide requested services.

4. WhatsApp and Communication

If you voluntarily provide a mobile or WhatsApp number, we may use it for enquiries, diagnostic calls, project requirements, proposals, service-related communications, and follow-up. You can request that we stop sending non-essential communications at any time. WhatsApp communications are also subject to WhatsApp's own terms and privacy practices.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies for website functionality, security, preferences, usage analysis, performance monitoring, analytics, and improving user experience. Third-party services may also place cookies or similar technologies on your device. You can generally control cookies through browser settings.

6. Third-Party Services

We may use third-party providers for cloud hosting, website security, analytics, communication, WhatsApp/business messaging, email, database services, application infrastructure, AI services, and payment processing where applicable. These providers may process information on our behalf as necessary to provide their services.

7. Cloud Infrastructure

Our applications and services may use cloud infrastructure such as Microsoft Azure, Amazon Web Services (AWS), or other infrastructure providers, depending on the project. Customer applications may be subject to additional agreements, project-specific terms, or customer instructions.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, accidental loss, misuse, alteration, and destruction. However, no method of internet transmission or storage can be guaranteed completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining records, resolving disputes, meeting contractual/legal requirements, and protecting legitimate business interests. When no longer reasonably required, information may be deleted, anonymized, or securely disposed of, subject to applicable law.

10. Sharing of Personal Information

We do not sell your personal information.

We may disclose information where reasonably necessary to service providers, cloud infrastructure providers, communication providers, analytics/security providers, professional advisers, legal/regulatory authorities where required, to protect our rights/property/users/services, or in connection with a merger, acquisition, restructuring, or asset transfer.

11. Business Information

Business processes, operational requirements, software requirements, workflow information, and automation requirements you provide may be used to understand your requirements and prepare a proposed solution. Please avoid submitting passwords, payment-card information, authentication credentials, confidential customer records, or other highly sensitive information through a general website enquiry form unless specifically requested through an appropriate secure process.

12. Your Privacy Choices and Rights

Depending on applicable law, you may have rights concerning access to personal information, correction of inaccurate information, withdrawal of consent where applicable, deletion/erasure where applicable, raising a complaint, and requesting information about processing activities. To exercise an applicable privacy right, contact us using the details below.

13. Withdrawal of Consent

Where we process personal information based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing already lawfully carried out before withdrawal. We may retain or continue processing information where required or permitted by law.

14. Children's Privacy

Our website and services are primarily intended for businesses and adults. We do not knowingly request personal information from children through general business enquiry forms. If you believe a child has provided personal information to us, please contact us.

15. External Websites

Our website may contain links to external websites, services, or platforms. We are not responsible for their privacy practices, security, content, or policies. Review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to services, website, technology, legal/regulatory requirements, or data-processing practices. The "Last Updated" date will be updated when changes are made.

17. Contact Us

18. Consent

By submitting information through our website forms, you acknowledge that you have read this Privacy Policy and understand how your information may be processed for the purposes described above, subject to applicable law.

Where applicable, we will provide a separate consent mechanism for processing that requires consent.